Privacy Policy
Effective November 13, 2026
This Privacy Policy explains how Shiso Crispy (“we,” “us,” or “our”) collects, uses, and protects your information when you visit shisocrispy.com, place an order by phone, or receive text messages or emails from us.
Information we collect
When you order by phone
- Your first name
- Your phone number
- Your email address, if you choose to receive your payment link by email
- Your order details, including items, changes, allergy notes, and pickup location
- A recording and transcript of the call
Phone orders are taken by an automated ordering assistant. Calls are recorded and transcribed so we can fill your order accurately, resolve problems, and improve our service.
When you pay
Payments are processed by Square through a secure payment link. We do not receive or store your full card number. Square’s handling of payment information is described in Square’s privacy notice at squareup.com/legal/general/privacy.
When you visit our website
Like most websites, our site and its hosting providers may automatically collect basic technical information such as your browser type, device type, and pages visited. We may use cookies or similar tools for this purpose.
How we use your information
We use your information only to:
- Take, prepare, and complete your pickup order
- Send you a payment link and an order confirmation by text or email
- Contact you about a problem with your order
- Answer your questions and provide customer support
- Maintain records of orders and of your consent to receive messages
- Improve the accuracy and quality of our ordering service
- Comply with legal obligations
We do not use the information from your phone order to send you marketing or promotional messages.
Text messaging (SMS)
If you choose to receive your payment link by text message, we will send you messages related to that order only: typically one message with your payment link and one confirmation after payment. Message frequency varies by order. Message and data rates may apply.
Reply STOP to any message to opt out. Reply HELP for help. See our SMS Terms and Conditions for details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The sharing described in the next section excludes text messaging originator opt-in data and consent.
How we share information
We do not sell your personal information.
We share information only with service providers that help us run our ordering service, and only as needed for them to do so. These include our payment processor (Square), our phone and text message providers, our email delivery provider, and the provider of our automated phone ordering assistant. These providers are not permitted to use your information for their own marketing.
We may also disclose information if required by law, to protect our rights or the safety of others, or in connection with a sale or transfer of our business.
How long we keep information
We keep order records and consent records for as long as needed to fill orders, provide support, keep business and tax records, and meet legal requirements. Call recordings and transcripts are kept only as long as needed to fill orders, resolve problems, and improve our service.
Security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Your choices
- You can opt out of text messages at any time by replying STOP.
- You can ask us to access, correct, or delete the personal information we hold about you by contacting us below. We will respond as required by applicable law.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
Contact us
Shiso Crispy
1431 Central Ave, St. Petersburg, FL 33705
Email: ronicca@shisocrispy.com
Phone: (727) 420-0704